Who Are We?
At IEM Drainage, we care about protecting the privacy of everyone who visits our website. We do not sell, rent, or share any email lists or personal information with other companies for marketing purposes. Our aim is to give you details about when and why we collect personal information, how we use it, when it might be shared, and the steps we take to keep it secure. Our approach follows UK data protection laws, such as the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). We work hard to make sure anyone visiting iemdrainage.com has a safe and secure experience. By being transparent, we want you to feel confident about how your personal information is handled when you interact with our business.
Cookies and Website Tracking
iemdrainage.com may use cookies, which are small text files stored on your device. These cookies help us deliver the services you request, improve how the website works, and get a sense of your visits. You can manage cookies in your browser settings and delete them at any time. For a smoother browsing experience, cookies can remember your preferences between visits and make it easy to access key features.
We also use third party services, such as Google Analytics, to collect basic information about how people use our website. Google Analytics tracks things like the number of visitors, which pages get the most attention, and general visitor behaviour. This data does not personally identify anyone. We do not try to find out who you are, and neither does Google. The information helps us improve the site for all users and track down any issues that might come up. We only use this information to make the website better for you and future visitors and to improve our business overall.
Information You Provide Directly
If you contact us using the forms on my site or via email, we collect the information you provide such as your name, contact details, and your message. This helps me respond to your enquiry, manage our services, and keep in touch about your drainage needs. We never use this information for anything unrelated to your enquiry, and we keep these details safe. We do not add your details to any marketing list unless you ask us to. If you need updates on a service or want to ask a question, just message us and we will be there to help.
Website Comments
On some pages, you might be able to submit comments or feedback. You can choose to use an alias or hide your real identity. Any details you provide, like your name and email address, are stored only to display your comment, reply to you, and help keep the conversation safe and appropriate. We do not double check what people enter and we do not make verification a requirement for comments. Comments are public, so please share only what you are comfortable with, it’s your choice.
When Information Might Be Shared
There are times when we might need to share your information with trusted third party providers, such as IT support or web hosting services. This could include technical information like your IP address or browser details, mainly to keep the website running smoothly and securely. These partners are required to keep your details confidential and use them just to help me deliver our services. We never pass your information to unrelated third parties or for marketing purposes. Your privacy is important, and we always work to ensure your information stays in safe hands.
Your Rights and Access to Your Data
You have the right to see, change, or ask me to delete your personal information. If you want to access or update your details, please email us at contactus@iemdrainage.com. We will work with you to resolve your request quickly, following UK data protection laws. If you need more details about your information or want to make a change, you can always get in touch and we will get back to you with the details you need. Your rights include being able to ask for a copy of your data or request that it is removed from our records.
Keeping Information Secure
We protect the information you share with us by using secure systems, regular updates, and strong passwords. Access is limited to people who need it for business purposes only. We store your data only as long as necessary to answer your enquiry or deliver services. If you ask us to delete your data or when it is no longer needed, we will erase it securely. Security is a top priority, so we make sure our systems are up to date with the latest safety measures to keep your information safe from unauthorised access.
Changes to This Privacy Policy
This policy may change from time to time. The most updated version will always be available on our website. If any changes affect how we handle personal data in an important way, we will update this page and let you know directly if we can. By continuing to use our business and services, you agree to the terms of this privacy policy. Always check this page for the latest details about how your information is managed and protected.
Best Regards!
Eamon